Refund policy
This Refund & Cancellation Policy applies to equipment rentals, attachments, trailers, delivery services, and other rental-related services provided by North Glengarry Equipment Rental (“North Glengarry Equipment Rental,” “we,” “us,” or “our”).
By making a reservation or payment, the customer agrees to this policy, subject to any rights provided by applicable law.
Reservations and Payment
Equipment is reserved for the dates confirmed with the customer. We may require a deposit, partial payment, or full payment to secure a reservation.
Unless otherwise agreed in writing, the full rental amount and applicable delivery or other charges are due no later than the time the equipment is delivered or picked up.
A reservation is not guaranteed until any required reservation payment or deposit has been received and the reservation has been confirmed by North Glengarry Equipment Rental.
Customer Cancellations
Because reserved equipment is taken out of availability for other customers, the following cancellation policy applies unless otherwise agreed in writing:
More than 7 days before the scheduled rental:
The customer may cancel and receive a refund of rental payments made, less any specifically disclosed non-refundable booking or administrative fees.
Between 48 hours and 7 days before the scheduled rental:
Payments may be transferred as a credit toward a future rental at our discretion. The credit must normally be used within 12 months.
Less than 48 hours before the scheduled rental:
Rental payments and reservation deposits are non-refundable, except where required by law.
No-shows or cancellation after equipment has been dispatched:
No refund will normally be provided. Delivery, pickup, mileage and other costs already incurred remain payable.
We may make reasonable exceptions because of severe weather, unsafe operating conditions, emergencies, or other exceptional circumstances.
Weather
Customers are responsible for considering expected weather and job-site conditions before reserving equipment.
Rain, snow, cold temperatures, muddy conditions, or other ordinary weather conditions do not automatically qualify a rental for a refund.
However, when severe weather makes operation unsafe or impractical, contact us before the rental begins. We may permit the reservation to be rescheduled without penalty at our discretion.
Early Returns
Rental periods are reserved in advance. Returning equipment before the end of the agreed rental period does not automatically entitle the customer to a partial refund or prorated rental charge.
Any credit or refund for an early return is at the discretion of North Glengarry Equipment Rental unless otherwise required by law.
Equipment Breakdown
We make reasonable efforts to provide equipment in safe and functional operating condition.
If equipment experiences a mechanical failure that was not caused by the customer, the customer must stop operating the equipment and contact us as soon as reasonably possible.
Depending on the circumstances and availability, we may:
- repair the equipment;
- provide replacement equipment;
- extend the rental period;
- provide a rental credit; or
- refund the affected portion of the rental.
No refund or credit will normally be provided for downtime caused by misuse, improper operation, overloading, unauthorized repairs or modifications, contaminated or incorrect fuel or fluids, failure to follow operating instructions, damage, accidents, unsuitable job-site conditions, or other circumstances caused by or within the customer's control.
Damage and Security Deposits
A damage or security deposit may be required for certain rentals.
Security deposits are separate from rental payments and may be held until the equipment has been returned and inspected.
Subject to applicable law and the rental agreement, amounts may be deducted from the deposit for items such as:
- damage beyond ordinary wear and tear;
- missing equipment, attachments, keys or accessories;
- excessive cleaning;
- fuel or fluid replacement;
- tire or track damage caused by misuse;
- recovery or towing expenses;
- late-return charges;
- unpaid rental, delivery or other authorized charges; and
- other losses for which the renter is responsible under the rental agreement.
Any remaining refundable deposit balance will be returned after inspection within a reasonable period.
If the cost of damage or other amounts owing exceeds the deposit, the customer remains responsible for the outstanding balance.
Refund Method
Approved refunds will normally be returned using the original payment method where reasonably possible.
Processing times may vary depending on the payment provider or financial institution.
Legal Rights
Nothing in this policy is intended to limit or waive any right or remedy that cannot legally be excluded under the laws of Ontario or Canada.
Where this policy conflicts with a mandatory requirement of applicable consumer protection legislation, the applicable legislation will govern.
Contact
Questions regarding cancellations, refunds, credits, or reservations should be directed to:
North Glengarry Equipment Rental
Alexandria, Ontario
Phone: 613-218-6374
Website: northglengarryrental.com